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Microsoft Multifactor Authentication Sign In Instructions

(question)  Should you have any questions or concerns with the instructions, please notify the Technology Service Center for assistance. 

If you haven't setup MFA yet see the "Microsoft Multifactor Authentication Initial Setup Instructions" document.

Step 1

Go to and sign in with your HCC email and password, including on your phone/tablet.

Step 2

It will ask you to approve the sign in request. If you get a "More information required" message instead, see the "Microsoft Multifactor Authentication Initial Setup Instructions" section.

Step 3

On your phone or tablet you will receive a notification. It'll be either a phone call or text message depending on how you setup the MFA to approve the request.

If your device is in Do Not Disturb mode, you will need to turn Do Not Disturb mode off temporarily to see the message or open the Microsoft Authenticator app directly and click approve from there.

If you used your phone with call for MFA you will need to answer the phone it is calling and press the # key as requested.

If you are somewhere that your phone doesn't have internet access click "Sign in another way".

Select "Use a verification code".

Open Microsoft Authenticator on your device and click on your email address.

Enter the 6 digits your phone shows under "One-time password code" on your PC. They will change every 30 seconds as shows by the countdown in the circle to the left.

If clicking the verify button doesn't do anything, hit F5 on your keyboard or the refresh button in your browser to have it refresh.

Step 4

It will ask if you would like to stay signed in. Only select stay signed in if you are the only person that can sign into this device. If you stay signed in you will need to do the above check every 30 days as per policy.

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